HelpWe put together the following information to help answer most of the questions that we receive. If you need additional assistance please email us at ask@AskBelieveReceiveJewelry.com and we'll be happy to help! FAQs 1. How can I order Ask. Believe. Receive. Jewelry products? 1. How can I order Ask. Believe. Receive. Jewelry products? Back to top 2. What is the shipping policy? Ask. Believe. Receive. Jewelry does not ship Saturdays, Sundays, or on national holidays. Continental US orders are shipped either UPS or FedEx depending upon your delivery choice. All Continental US orders must ship to a physical address, please do not use a PO Box as your shipping address. Credit card approval must be obtained before the order is shipped. You will receive a follow-up e-mail confirming the total of your order, including shipping and handling charges and sales tax. The shipping address you provide MUSt be a valid address with the US Postal Service. All orders to street addresses will be shipped either United Parcel Service ("UPS") or FedEx. Orders will not be shipped or delivered on Saturday and Sunday. We are not able to ship orders to P.O. Boxes except in the case of APO or FPO addresses. You may request two-day or next day delivery for an additional fee. The availability and fulfillment of two-day or overnight delivery depends on the destination and the time the order is placed. All orders placed before 1PM PST on weekdays will ship the SAME DAY as long as: Shipping may be delayed due to out-of-stock items, as we only ship complete orders to keep your shipping costs low. We will notify you if your order is delayed. We are not responsible for orders that are sent to incorrect or incomplete addresses. If you feel you need to have Insurance or Signature Required added to your shipment, please e-mail us at shipping@AskBelieveReceiveJewelry.com. Back to top 3. How much is shipping? 1) Domestic Shipping: The cost of shipping will vary depending on where you are shipping, what is being shipped and how quickly wish to receive your Ask. Believe. Receive. Jewelry. As you checkout, you have the option to select next day, two day or UPS Ground. 2) International Shipping: If you want to reduce shipping and brokerage fees we recommend you contact us at sales@AskBelieveReceiveJewelry.com for a customized order and shipping quote. We will gladly ship your order via USPS International. International Shipping rates do not include tariffs and duties imposed by your country's Customs Agency. 3) FREE Shipping: Back to top 4. When does an order get shipped? To ensure the highest possible quality, every Ask. Believe. Receive. Jewelry piece is carefully handcrafted, hand-polished and cleansed. As a result delivery of your Ask. Believe. Receive. Jewelry may take up to 5 days. We will contact you if we anticipate a delay in your order. Back to top 5. How can I find out status of my order? We have a tracking system that allows you to check on your delivery status right at your fingertip! Always feel free to contact us at ask@AskBelieveReceiveJewelry.com. Back to top 6. Can I check the status of my backorder online? We're sorry, at this time we are unable to provide this information online. Please email us for the status of your backorder at ask@AskBelieveReceiveJewelry.com. Back to top 7. Which credit cards do you accept? We accept major credit cards via PAYPAL and also accept Money Orders. Money Orders must be issued by a United States Bank. ABR Jewelry Back to top 8. Is my credit card safe? Yes. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. Back to top 9. Can I return merchandise? Merchandise can be returned unworn and in its original condition within 7 days of purchase date. If jewelry was ordered and shipped outside of the United States, jewelry must be returned within 14 days of purchase date. Please contact return@AskBelieveReceiveJewelry.com. Customer will be credited for the cost of the jewelry not including shipping charges. Customer assumes all responsibility for the safety, shipping and handling of the returned item. We suggest careful packing and insuring as the minimum precaution. Send a copy of your invoice and return our merchandise via UPS to: ABR Jewelry Back to top 10. Can I cancel my order? Back to top 11. Will I be charged sales tax? Only California residents will be charged sales tax which is 9.75%. Back to top 12. What else should I know about my jewelry purchase? Ask. Believe. Receive. Jewelry is specially designed as a reminder to affirm and keep your thoughts placed on what YOU want, every day. What you want to attract into your life is uniquely yours. Wearing our jewelry is a tangible way of reminding the wearer to apply The Law of Attraction, a reminder to empower the wearer's personal intention to change or improve themselves. What you want to attract into your life is uniquely yours. Wearing Ask. Believe. Receive. Jewelry is a reminder for the wearer to take daily action to manifest what they want into their life. The responsibility of manifesting what you want is the sole responsibility of the wearer. Ask. Believe. Receive . Jewelry takes no responsibility and make no claims that wearing our jewelry will bring you what you want. Therefore, no expressed warranties are given and no affirmation of Ask. Believe. Receive. Jewelry by words or actions will constitute a warranty. Ask. Believe. Receive. Jewelry is sold on an "as is" basis. The entire risk as to the quality and performance of the jewelry is with the buyer and or wearer. Should the jewelry prove defective following its purchase, the buyer and or wearer, and not the manufacturer, distributor or retailer assumes the entire cost of all necessary servicing or repair. Do not wear in water. Re-stringing is available upon request. Back to top 13. Which length of necklace should I buy? 16, 18 or 20"? Most Ask. Believe. Receive. Jewelry is unisex. Some of the necklaces and bracelets have various sizes. For necklaces, the most common length for women is 18. The most common length for men is 20". For bracelets, the most common length for women is 7.5". The most common length for men is 8".
14. How do I clean and care for my jewelry? Cleaning: We recommend the old-fashioned way and use a silver or gold jewelry polishing cloth or simply dip, rinse and clean the pendants only. ABR Jewelry cannot be soaked in a cleaning solution as it will remove the oxidation from the lettering and you may be unable to read the words. It is best to take it to your local jewelry repair for a professional and thorough cleaning and polish. Caring: The best way to care for your ABR Jewelry is to store it in a sealed plastic bag with a carbon strip. 15. What is a matte finish? A matte finish is a soft finish made by hand with a small brush that gives the metal a light brushed look with a soft sophisticated shine. Back to top
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